SALON POLICY
SATISFACTION GUARANTEE:
We want you to LOVE your lashes when you walk out the door! If, for whatever reason, you don't - please let us know within 3 days, and we'll be happy to provide a corrective lashing appointment. Corrective lash lift appointments must be completed within two weeks of the original appointment; corrective lash extension appointments must be completed within one week of the original appointment.
RESERVING APPOINTMENTS:
We require a credit card to hold all appointments. Your card will not be charged at the time of booking and is only used to hold your appointment. This is a security measure by our booking system. You may use a different card or cash to pay at checkout.
CANCELLATIONS AND NO SHOWS:
Your appointments are very important to our Yoshieyelash team professionals. We hold your appointment time just for you and ask that if you must cancel or reschedule any appointment, please provide us with 24 hours notice. This way, our stylists will be able to adjust their schedules accordingly, and we may be able to accommodate clients on our wait list. For no-show or late cancellations / changes, we will charge 50% of the service to cover the time and opportunity cost for our Yoshieyelash stylist. If this is not paid, we are unable to book future appointments for you. Clients who cancel within 24 hours or no-show three times will be required to pay in full for their appointment at the time of booking. We appreciate your understanding!
LATE ARRIVALS:
If you're running late, please let us know ASAP by calling or texting 646.932.1227. Late arrivals for fill appointments may be serviced for the remainder of their allotted service time, as time and other bookings permit. Clients will be expected to pay the full service fee of the appointment originally scheduled.
Unfortunately, we cannot guarantee a full set for clients who arrive more than 15 minutes late. Clients who arrive more than 30 minutes late for a full set or long fill may have their appointment canceled. Clients who arrive 30+ minutes late three times will be required to pay in full for their appointment at the time of booking.
AGE:
Clients under the age of 18 need to have their parent or legal guardian sign the consent form in advance of their appointment (can be right before the appointment begins). Unfortunately, we cannot provide services for clients under age 16 .